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AASIS Help Desk Request Form

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AASIS Help Desk Request Form

User ID

Name

First Last

Agency

Phone

Personnel Number

Priority Code (see list below)

Priority 1

Priority 2

Priority 3

Priority 4

1- Critical

AASIS is down OR a problem affects numerous users in multiple locations.
Less than 2 work hours

2- High

AASIS is not down BUT problem affects several users AND caller emphasizes urgency.
Less than 4 work hours

3- Medium

AASIS is not down AND problem affects only the caller AND caller does not emphasize urgency.
Less than 24 work hours

4- Low

AASIS is not down AND caller is able to complete work. Caller may be making a “nice to have” request.
As work allows

Transaction Code(s) or Screen Name(s)

Document, Position, or Personnel number(s) involved

Error Message (if received)

Detailed Description of the Problem

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AASIS Help Desk Request Form